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Roel Reijneveld
By Roel Reijneveld
• 8 articles

Can't find the answer for your Plesk question?

Haven't you been able to find the answer to your question regarding your Plesk hosting package in our help center? Don't worry! There are other ways to find the answer. 1. 📑 Read or search in the official Plesk customer documentation. A lot of, if not all, features that Plesk has to offer are described in here. It is available in English, German (Deutsch), Spannish (Español), French (Français), Italian (Italiano), Dutch (Nederlands), Japanese (日本語), Russian (Русский), Chinese (简体中文) and Traditional Chinese (繁體中文). 2. 🫶 Check whether the Plesk support site has the answer to your question. Another Plesk user might have had the same question or problem. 3. 💬 Take a look online for an answer. Plesk has a massive community which is active on Stack Overflow, the Plesk forum and the Plesk Online Community on Facebook. You might as well find an answer to your question by putting out a search on Google. 4. ☎️ Contact our support department. They are experts on Plesk and can most likely answer your question properly. If not, we will transfer your question to the Plesk team itself. You are always guaranteed an answer to your question. 5. 🤖⛔ Ask the question to an artificial intelligence bot like ChatGPT. Just kidding, please don't do this yet. The bots are not qualified and trained enough to answer your question correctly and safely. If you still ask your question to the AI, be aware of the risks.

Last updated on May 08, 2023

How to login to Plesk?

There are several ways to log in (automatically) to Plesk. In this article, we will discuss the method via the old or new customer portal and look at the Plesk login page itself. These are the two most straightforward options. We are aware that there are more ways to log in, for example through social login or the CLI. However, these are beyond the scope of this help article. Login via customer portal The main reason why we let you log into Plesk via the customer portal is because you will only need to remember one set of email and password. Please select whether you are using the new (≥2023) or old (≤2023) portal. New portal We launched a new customer portal in early 2023. With this, we aim to enhance user experience and convenience. In the new version of the portal, you will find a button to log into Plesk with a single click. Follow the steps to reach this button. 1. Go to portal.proxeuse.com and login using your known user account. Authenticate and allow the portal to access your data if this is the first time logging in to the new portal. You might have to select the account for which you would like to access your services. 2. When successfully logged in, go to your services. They are reachable via the "Services" button in the header. 3. Locate the Plesk hosting service for which you would like to log in. Generally, you can choose any Plesk hosting package in the list because it is always attached to a single account in Plesk. Click the package in the list, an overview will now appear below it. 4. You will see a green "Login to Plesk" button. Click this button to log into Plesk directly. 5. You have succesfully logged in to Plesk for the desired hosting account. You might need to enter your 2FA token if you have enabled Two Factor Authentication before. Is the button greyed out? Then an error occured while retrieving your package in Plesk. Please contact customer support to have this fixed. Old portal In early 2023, we launched a new version of the customer portal. As not all functions are yet immediately available in this new portal, the old portal will remain online for the time being. Please note that it is expected that the old portal will be closed by the end of 2023. In the old portal, you can also log into Plesk via a single click, just take the following steps. 1. Go to my.proxeuse.com and login with your user account. Enter your 2FA when requested. Select the correct account when prompted. 2. Navigate to the "Services" page by using the button in the menu or pressing the button on the homepage. 3. Locate the desired Plesk hosting package. You might have to use the search bar or navigation buttons if you have a lot of services. 4. Press the desired Plesk hosting package but make sure to not press the URL. It will open the website instead of the details for the package. 5. A new page will open with all details about the Plesk package. In the left menu, a button "Log in to Plesk" will apear. You may use this button to login to Plesk. 6. You have succesfully logged in to Plesk for the desired hosting account. You might need to enter your 2FA token if you have enabled Two Factor Authentication before. Login via regular Plesk authentication After ordering a Plesk hosting package, you will receive an email from us with the following information, among others: Plesk server address and username. You will need these two details to log in this way. Do you have access to these details? Then follow the steps below. 1. Navigate to the Plesk server address in your browser. The Plesk login page for your server should appear. If it does not, append :8443 to the URL. The new URL will look like this for example: https://plesk.proxeuse-example.com:8443. 2. The Plesk login page asks you to enter your username and password. If you have never used this way of authenticating, you should use the "Forgot your password?" functionality. You can also (re)set the password via the functionality in the new customer portal. 3. Once you have entered the correct credentials, press Log in to login. If you have enabled Two Factor Authentication you will be prompted to enter your one time token. Otherwise, you are succesfully logged in.

Last updated on May 08, 2023

How to create and manage a subdomain in Plesk?

A subdomain name is a very practical way to install additional features or other software while using your main domain. We'll list a few examples of subdomains for you: - help.proxeuse.com - maps.google.com - community.home-assistant.io - en.wikipedia.org and nl.wikipedia.org More explanation about domain names, subdomains, alias domains, etc. can be found in this help center category. Create a subdomain Before trying to create a subdomain, make sure that you're allowed to do so. Some (older) hosting packages did not allow them to be created. You can check your current limit in the Account section in the menu. You will see an entry that says something in the like of: Subdomains: 2 used of 30. Now let's get to it. 1. Navigate to the Websites & Domains section of the Plesk control panel. You will see an overview of all previously added or created (sub)domains. 2. Press the Add Subdomain button which is above the list of available domains. 3. Enter the desired subdomain and the domain for which the subdomain should be created. If your Plesk server is a Linux server you may also create a Wildcard subdomain. 4. Check whether the document root satisfies your requirements and change this if you want. The document root is the location on your hosting package where the public files are located. 5. Press Ok to create the subdomain. 6. Please wait a while to let Plesk create the subdomain. Plesk will automatically add the subdomain DNS records to your zone, create the virtual host and setup the PHP handler. 7. You will receive a message saying that the subdomain has been created succesfully. Great! Please check the section below to setup the subdomain for first use. Manage a subdomain It is important to know how to manage a subdomain name. This is because these domain names reflect on your business/website. If they are configured incorrectly, it can harm you as a person or business. Installing a SSL/TLS certificate with Let's Encrypt The first thing you need to do after creating a subdomain name is to request a free TLS certificate from Let's Encrypt. This ensures that the data traffic between our servers and your clients is encrypted and therefore secure. A security setting is active on our servers that makes it mandatory to have a TLS certificate active on every domain name. If your main domain name has a wildcard TLS certificate installed, you can also apply it to your subdomain. To do so, go to Plesk -> Website & Domains -> Your Subdomain -> Hosting & DNS -> Hosting Settings -> Security -> Certificate. Select the wildcard TLS certificate from this list and press Ok or Apply. If you want to issue a regular Let's Encrypt TLS certificate you can follow this guide. It will explain how to do so on a regular domain. You can implement that procedure on your subdomain, it will have the same result. Other management options There are almost no differences between managing a subdomain compared to a (regular) domain. You can even enable mail service for your subdomain, then you can also create email addresses for a particular subdomain. Do you want to perform a specific action? Then check this knowledge base for an article. Does that article apply to a regular domain name? Then chances are almost 100% that you can also apply it to a subdomain name.

Last updated on May 08, 2023

How to enable Two Factor Authentication in Plesk?

In today's age, digital security is crucial. You can suffer a lot of damage if it turns out that hackers have gained access to your website and misused it. This is why we always recommend enabling multi-level authentication everywhere (where possible). 2FA/MFA builds in an additional barrier for hackers to overcome and fortunately, in many cases, this barrier is not surmountable. We are eager to explain how to enable it in Plesk. 1. Login to Plesk with the account you wish to enable 2FA for. 2. Go to the Websites & Domains overview and enable the sidebar on the right side. There is a small toggle icon in the upper right corner. It sits on the same height as the title of the page. 3. Select Google Authenticator from the list of available options. If you have multiple subscriptions you might have to select the correct subscription. 4. Check the Enable Multi-factor Authentication on the page that has appeared. A QR code should now be displayed. 5. Scan this QR code with your preferred authentication app* on your device. If you wish, you can also get the 2FA code to enter in a password manager for example. Just press the Could not scan the barcode? link below the QR. 6. After adding the Plesk service to your app of choice enter the verification code in the desired field. This is to make sure you have been able to configure the 2FA successfully. Press OK after making sure that the other settings are correct. 7. You have now enabled 2FA for your Plesk account. Please make sure to not lose your device as we will only be able to restore your account after an extensive review. Next time you log in to Plesk, either via the portal or via Plesk itself, it will prompt you to enter your TOTP code. *We recommend 2FAS Authenticator on IOS and Android because it is open-source, free and offers you to backup your codes while not requiring any personal information. You may also choose an app like Google Authenticator, Authy or anything else.

Last updated on May 08, 2023